Clustan Policies 

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About Us  We supply our users direct, because we greatly value our contact with you.  We recognize that most Clustan users are top professionals, demanding high standards in graphical software design and analytical functionality.  New developments are regularly influenced by valued user feedback .  If you have any suggestions or comments please email us at our contact page here.

Guarantee  We are completely dedicated to your total satisfaction.  All our products come with a 30 day free trial.

Making A Purchase  Ordering Clustan software couldn't be easier. Just browse Order Information and click the software license that you wish to order.  You will then be asked to supply a few details that we need to satisfy your order.

We accept credit card payments by Visa or MasterCard, and bank payments by Switch or Delta.  If your credit card is for US Dollars you will be billed in US Dollars. Otherwise, our transaction processing system will convert the payment to your own currency.

You may send your credit card information to us by 'phone, fax, post, email or over the Internet.

Shipping And Handling  Airmail postage and packing are included in our prices. This normally takes up to 5 working days in North America or Europe, and up to 10 working days worldwide.

Delivery  We normally dispatch your order on the next working day following receipt of your instructions.

Tax  For orders delivered in the European Union, 17% VAT is included in our prices.  Our VAT number is GB 379 9466 73.  If you wish to account for the VAT yourselves, please supply your VAT number and we will deduct the VAT amount from our invoice.  There is no purchase tax to pay outside the EU.

Credit Card Security  If you select payment by credit or debit card you will be transferred to our secure WorldPay transaction system.  All credit card numbers are encrypted in WorldPay software using TCP/IP encryption protocol to 128 bit SSL standard.  They are not held in clear text on any web site. WorldPay know of no documented cases of credit card fraud using the credit card payment system over the Internet.

Reaching Us  If you need to contact us, please email via our contact page here . We will reply, but we regret that we cannot any longer publish an email address at this website owing to the excessive use that has been made of it by unsolicited spammers.  Alternatively, you can call us on +44 (0) 131 337 1448 , fax us on 1-801-217-0252. From the US, this means you dial 011-44-131-337-1448 (to talk), or 1-801-217-0252 (to fax).  For licensed users we also provide a Help Line 0845 1665 337 (all calls are charged at the UK Local Call rate).

You can also write to us at:

Clustan Ltd, 16 Kingsburgh Road, Edinburgh EH12 6DZ, Scotland

And yes, we will accept purchase orders from companies, research institutes and academic institutions.

Privacy Policy  Clustan does not disclose buyer information to third parties.

Remittance Terms  You can settle your account now by credit card, or you can request an invoice for settlement within 30 days.  Please note that we can only raise invoices in USD, Euro or GBP, and that payment in full is required - deductions by your bank or any intermediaries cannot be accepted.

Clustan - A Class Act © 1998 Clustan Ltd.